Do you need
It is important to us to make sure that every customer is satisfied with our themes.
We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences please allow up to 24 hours (or one business day) for us to get back to you. Tickets are answered in the order they were received.
Support is provided only to verified buyers. Please enter ‘Transaction ID’ in the support ticket.
Support for our items includes:
- Responding to questions or problems regarding the theme and its features
- Fixing bugs and reported issues in a fresh theme install
- Providing updates to ensure compatibility with new WordPress versions
- Help working with the theme, in case it’s not covered in the documentation
Item support does not include:
- Customization and installation services
- Support for third party software and plug-ins
- Adding new functionality to theme
- Fixing errors which may occur after theme customization
- “Learning WordPress” – general, core related, support and how to’s (please, use wordpress.org forums for that)
Where Can You Get Support
Support for our clients is provided only through our support ticket system that can be found here: https://wpmasters.freshdesk.com
Before asking questions within the support page, please be sure that you have read the theme documentation which came packaged with your download.
Documentation folder is in this (downloaded) zip file. Unzip ‘documentation’ folder and open index.html (double click) in any web browser.
If you want design, style or function different from what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advices (matter of 1-2 minutes), because we like to help, This is a courtesy to our buyers and this service cannot be abused (lots of requests etc.).
Please keep in mind that we cannot provide bigger customization (beyond 2 – 3 mins). You can consider hiring a freelancer instead. You can contact our affiliated WordPress experts for your custom project.