We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences please allow up to 24 hours (or one business day) for us to get back to you. Tickets are answered in the order they were received.
Support is provided only to verified buyers. Please enter ‘Transaction ID’ in the support ticket.
Support for our items includes:
Item support does not include:
Where Can You Get Support
Support for our clients is provided only through our support ticket system that can be found here: https://wpmasters.freshdesk.com
Before asking questions within the support page, please be sure that you have read the theme documentation which came packaged with your download.
Documentation folder is in this (downloaded) zip file. Unzip ‘documentation’ folder and open index.html (double click) in any web browser.
If you want design, style or function different from what you see in the online demo you need to understand that this is not covered by basic support. We are always here to give small tips and advices (matter of 1-2 minutes), because we like to help, This is a courtesy to our buyers and this service cannot be abused (lots of requests etc.).
Please keep in mind that we cannot provide bigger customization (beyond 2 – 3 mins). You can consider hiring a freelancer instead. You can contact our affiliated WordPress experts for your custom project.